Terms and Conditions
Welcome to Valentine Tours! Please read these Terms and Conditions carefully before using our website or booking any tours. By accessing or using our services, you agree to be bound by these terms.
1. Acceptance of Terms
By using Valentine Tours’ website and services, you agree to comply with and be legally bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our services.
2. Booking and Payment
All bookings are subject to availability.
A minimum payment of 50% is required in advance to secure your booking. The remaining balance must be paid in full before the day of travel.
We accept payments through the methods displayed on our website.
Prices are quoted in FJD/USD and include applicable taxes. There are no hidden fees.
Additional charges may apply if the pickup location falls outside our standard service areas. We generally cover hotels in the Nadi area and the Coral Coast, depending on the tour. Please review the tour information carefully before booking and select the correct pickup option.
3. Cancellation and Refund Policy
Cancellations must be submitted in writing via email or through our website’s contact form.
Refund Eligibility
Full refund: Cancellations made at least 24 hours before the scheduled tour or transfer date are eligible for a full refund.
No refund: Cancellations made within 0 to 20 hours before the scheduled tour or transfer date will incur a 100% cancellation fee; no refund will be provided.
Third‑party tours: Refund policies for tours operated by other providers may differ. Please review the operator’s terms carefully before booking.
Processing Time
Approved refunds will be processed within 5 to 7 business days after we receive your cancellation request. Actual posting times may vary depending on your bank or payment provider.
Unforeseen Circumstances (e.g., weather)
If Valentine Tours cancels a tour due to unforeseen circumstances, you may choose one of the following:
- Rescheduling to a new available date, or
- An insurance letter issued for your claim with your insurer.
4. Health and Safety
Travelers are responsible for ensuring they are physically and medically fit to participate in our tours.
Valentine Tours accepts no liability for injury, illness, or loss incurred during the tour.
Travelers must follow all safety instructions given by tour guides and staff.
5. Liability
Valentine Tours operates most tours directly but may also sell tours conducted by other local operators.
We are not liable for any loss, damage, injury, or delay caused by events beyond our control (force majeure).
Our liability is limited to the amount paid for the tour.
6. Intellectual Property
All content on the Valentine Tours website, such as Fleet & Our travellers images, text, logos, and designs, is the property of Valentine Tours.
No content may be copied, reproduced, or used without prior written permission.
7. Privacy Policy
Your personal information will be handled in accordance with our Privacy Policy, which is incorporated here by reference.
8. Governing Law
These Terms and Conditions are governed by the laws of Fiji.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Nadi or Suva.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Phone: +679 9231815
Address: 55 Qanville Estate, Nasoso, Nadi, Fiji
Thank you for choosing Valentine Tours! We look forward to providing you with an unforgettable experience.