FAQ's
Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us.
Frequently Asked Questions
Can I request a refund?
-Yes, if you cancel more than 24 hours before the scheduled tour or transfer, you will receive a full refund.
– No, if you cancel within 0-20 hours before the scheduled tour or transfer, you will not receive a refund.
Before booking your fiji trip with us, please check with our reservation team on the refund policy, as different tours may have different policies; our reservation team can confirm the policy for the specific tour you choose, though most tours follow the general policy stated above.
Do you offer any discounts?
Yes, we offer discounts for large groups. Our multi-day tours are available at a discounted rate, saving you at least 10% per tour.
Are there any hidden costs, such as credit card fees or booking fees, when booking a tour?
No, there are no hidden costs. All fees and taxes are included in the price.
Do you keep my credit card information?
No, we do not keep your credit card information. It is processed securely through our payment gateway and not stored by us.
What payment options are available for booking a tour?
You can book a tour online and choose from several payment options: credit card, cash on the day of the tour, or bank transfer.
FAQs for Tours
What types of tours do you offer?
We offer a variety of tours including guided city tours, nature excursions, cultural experiences, and adventure activities. Check our website for specific options and itineraries.
What is included in the tour price?
Typically, the tour price includes transportation, a guide, entrance fees, and sometimes meals. Specific inclusions will be detailed in the tour description.
Do you provide transportation?
Yes, we provide transportation for all of our tours. This includes pick-up and drop-off at designated locations, making your experience convenient and hassle-free.
Can I customize my tour?
Yes, we offer custom tours for groups. Please contact us to discuss your preferences and we’ll help create a tailored experience.
FAQs for Transfers
What types of vehicles are available for airport transfers?
We offer a range of vehicles, including sedans, SUVs, Mini Vans and Bus, to accommodate individuals and groups.
How much does an airport transfer cost?
Prices vary based on the distance to your destination and the type of vehicle.
Will I be met at the airport?
Yes, our drivers will meet you at the arrivals area with a sign displaying your name
What if my flight is delayed?
We monitor flight arrivals to adjust your pickup time accordingly at no extra charge.. Please provide your flight details when booking.
What areas do you serve?
Our transportation services are available on Viti Levu, Fi